When can I have an order delivered to my home?
Items under €75 will be shipped by letter or letterbox package. Items over €75 will be shipped by registered mail. Please ensure someone is present at the delivery address on the day of delivery. PostNL will require a signature to confirm receipt.
What if I am not at home when my order is delivered?
If you're not home, PostNL will deliver your order to your neighbors. You'll receive a confirmation card in your mailbox. If your neighbors aren't home either, PostNL will take your order and try again the next business day. If the second attempt is still unsuccessful, it will be held at a nearby PostNL location.
Can I have a package delivered to an address other than my home address?
You can have your order delivered to any address in the Netherlands. In addition to a billing address, we offer the option of specifying a separate delivery address. This could be your office, a neighbor's, or the person you want to surprise with a gift. You can also choose to collect your package from a PostNL location.
What is the delivery time of an order via the webshop?
If product is in stock and is ordered before 3 p.m. on working days , It will be submitted to PostNL the same day. Delivery time is usually one business day (Monday through Friday).
For a product that is not immediately in stock, the delivery time is three to five working days.
The delivery time of a product is always stated on the product page.
Do I pay shipping costs?
Orders over €95 are shipped free of charge throughout the Netherlands. For orders under €95, shipping costs of €4.99 apply.
The following rates apply for orders outside the Netherlands:
Belgium
Orders up to €95 have a €4.95 shipping fee. Orders above €95.00 are delivered free of charge.
You can track all orders. As soon as we've packed and shipped your order, you'll receive an email with a PostNL Track & Trace code, allowing you to track its delivery status. Once the package has been handed over to PostNL, we are dependent on the delivery service, and the delivery date may vary.
What can I do if my order is incorrect?
We do everything we can to process your order perfectly. If, despite this, your order is incorrect, please contact our webshop customer service via the contact form on our website. We will get back to you within 24 hours.
Deliver order
When the package with your order is delivered, always check the packaging.
If the package is severely damaged and you have concerns, we advise you not to sign for it. The package will then be returned, and we will assess its status. Signing for it means you have received the package in good order. If it later turns out that products are damaged or missing due to the damaged package, we are unfortunately not liable.
