Order and Delivery
When can I have an order delivered to my home?
Products under €75 will be sent to you by letter post or as a letterbox parcel. Products over €75 will be shipped by registered mail. Make sure that someone is present at the delivery address on the day of delivery. PostNL will ask for a signature as confirmation of receipt.
What if I am not at home when my order is delivered?
When you are not at home, the order will be delivered to your neighbors by PostNL, you will receive a proof card in your mailbox. If the neighbors are not at home, PostNL will take your order and try again the next working day. If the package is not delivered the second time, the package will be stored at a PostNL location nearby.
Can I have a package delivered to an address other than my home address?
You can have the ordered item delivered to any address in the Netherlands. In addition to a billing address, we offer the option of specifying a separate receiving address. This could be at your office, at the neighbors or at the person you want to surprise with a gift. You can also choose to pick up your package at a PostNL location.
What is the delivery time for an order via the webshop?
If product is in stock and is ordered before 3:00 PM on workdays , it will be offered to PostNL the same day. Usually the delivery time is 1 working day (Monday to Friday).
For a product that is not immediately in stock, the delivery time is three to five working days.
The delivery time of a product is always stated on the product page.
Do I pay shipping costs?
Orders from €50 are delivered free of charge throughout the Netherlands. For orders in the Netherlands under €50, shipping costs of €3.99 will be charged.
The following rates apply to orders outside the Netherlands:
Orders up to €50 delivery costs €4.95. Orders over €50.00 are delivered free of charge.
You can track all orders. As soon as we have packed and shipped your order, you will receive an email from us with a Track & Trace code from PostNL, with which you can track the delivery status of the order. Once the package has been handed over to PostNL, we are dependent on the delivery service and the delivery date may differ.
What can I do if my order is incorrect?
We do everything we can to process your order perfectly. If your order is nevertheless incorrect, we would kindly request that you contact the webshop customer service via the contact form on the website. We will contact you within 24 hours.
When the package is delivered with your order, always check the packaging.
If the package is seriously damaged and you do not trust it, we advise you not to sign for receipt. The package will then be returned and we will assess the status of the package. The moment you sign for receipt, this means that you have 'received the package in good order'. If it later turns out that products are damaged or missing due to the damaged package, we are unfortunately not liable.