Frequently Asked Questions

Frequently Asked Questions

Pay

What payment options are available in the webshop?

You can choose from several payment options when checking out:

- Pay with iDeal
- Pay with PayPal
– Pay with Credit Card (VISA and MasterCard)

Sky Jeweler offers you the following payment options in the store:

– Cash

– Pin

Is it safe to shop via www.skyjuwelier.nl

Shopping at Sky Jeweler is very safe. To protect your data, this
Fully encrypted via TLS servers, your data is protected from third-party access. All your data is stored securely. You can recognize a secure website by a green padlock next to the URL.
from a website you visited.

We comply with all privacy legislation and all other legal requirements

To order

How can I order something from www.skyjuwelier.nl

Step 1: Select
an item of your choice and click on the “Add to cart” button. If
application you must first select the correct size before proceeding
You can. The item has now been added to your shopping cart. You are now in the shopping cart. If you want to proceed directly to the online checkout, click the "Checkout" button. You can also select "Continue Shopping" to view more items. You can always return to your shopping cart later by clicking "Shopping Cart" in the top right corner.


Step 2: Once you have finished shopping, go to your
shopping cart and click "Checkout" to go to the online checkout. Here you can create your account or log in if you already have an account by logging in as "Returning Customer." In your account, you will be asked for information such as your address, phone number, and email address. When you
If you log in again later, you don't need to enter this information again. When you're at the checkout, the internet connection is secure.

Step 3: You then select a payment method. More information about the different payment methods can be found elsewhere on the website. You can choose to pick up the order yourself or have it shipped. Delivery is only possible to an address in the Netherlands. You can also have your order delivered to a different address if you prefer. Select the checkbox next to
"Shipping to a different address?" This way, you can surprise someone with a beautiful gift. Sky Juwelier charges €4.95 for shipping.

Step 4: Check your order
and delivery details before continuing. Click "Place Order."
to send it, you will then arrive at the secure payment screen
to pay for your order.

What should I do once I have placed an order?

Your order will be processed by Sky Juwelier when your payment has been received. You will receive two emails from us: in the 1st email you will receive a confirmation of your order. You will then receive a second email from us containing your payment. Once payment for the order has been completed, the order will be processed further. After receiving your order and the associated payment, Sky Juwelier will immediately start working for you to process your order quickly and correctly.

Will I receive confirmation of my order?

As soon as we have packed and shipped your order, you will receive an email from us with a Track & Trace code from PostNL parcel service, with which you can track the delivery status of your order.

How do I know if the payment was successful?

Each completed order will be confirmed by email with a
order confirmation. After payment you will also receive an email with
Payment confirmation. It is therefore important to enter your email address correctly! The order confirmation email is not proof of payment, but indicates that the ordering process has been completed successfully and that we have received the order. Sky Juwelier reserves the right to refuse orders or request additional information.

What if I have a problem during payment?

If it is not possible to proceed with payment while you
have already placed the product in your shopping cart and have an account
If you've already created an account, we recommend clearing your browser history (see the top right corner of your internet browser, "History," "Clear History"). You can then add the product to your cart and proceed to checkout.

What if a product is sold out?

It is possible that an item is unexpectedly sold out. Of course
We will try to have the item you want back in stock as soon as possible, if it is still available to us. You can
always contact us.

Are the discounted products also available in the store?

Naturally, the discount on the website applies to the same products in the store. There are sometimes items in the store that are not available online or there is sometimes a special store discount on certain items.

Can I also order from abroad?

Yes, it is possible to order a product from Sky Juwelier abroad.

Cancel/change

Is it possible to cancel an order?

This is possible by emailing info@skyjuwelier.nl with the
stating your name, order number and order date. You can also call us: 035-6316980

Is it possible to change an order?

This is possible by sending an email to info@skyjuwelier.nl with the
Please include your name, order number, and order date. Please clearly indicate the change. You can also call us:
035-6316980

Delivery & Delivery

What is the delivery time of an order?

If a product is in stock in our warehouse, the delivery time is 1 to 2 working days. For a product that is not immediately in stock, you can contact our branch by telephone or email.

What are the shipping costs?

Orders from €50 are delivered free of charge throughout the Netherlands. For orders in the Netherlands under €50, shipping costs of €3.99 will be charged.

Is it possible to pick up my order in the store?

Yes, this is possible. Check the opening hours on the website.

Can I also track my order?

Yes. When your order has been shipped, you will receive the track and trace code by email.

How is my package shipped?

Your package will be delivered
Packaged and presented to the postal service. From that point on, the postal service will handle shipping and delivery.

What if I am not at home when the order is delivered?What if I am not at home when the order is delivered?

If you are not home, the order will be delivered to your neighbors. You will receive a confirmation card in your mailbox. If your neighbors are also not home, the postal company will take your order and you can collect it.
pick up at a collection point near you.

What should I do if my order is incorrect?

Please contact Sky Juwelier as soon as possible. You can do this by phone (030-6966754) and/or email (info@skyjuwelier.nl).

What should I do when my order is delivered?

When the package with your order is delivered, always check the packaging.
If the package is severely damaged and you are unsure about it, we advise you not to sign for it. The package will then be returned, and we will then assess its status. Signing for it means you have received the package in good order. If it later turns out that products are damaged or missing due to the damaged package,
Unfortunately we cannot be held liable.

Can my order be packaged?

That's certainly possible! You only need to indicate during the ordering process that you would like to receive the order in gift wrapping. Our webshop employees will ensure that the order is delivered in the best possible way
gift wrapping is delivered.

Exchanges & Returns

Is it possible to return a product?

You have 28 days after we have shipped your order to cancel the agreement and inform us. From that moment on, you must return the product within 14 days.

Is it possible to exchange a product?

Yes, this is possible. The product must be returned in the condition as purchased.

How can I return a product?

Both the costs and the risk of shipping are borne by you when returning
at your own expense. Please return the items you wish to return or exchange in a single shipment to ensure prompt processing. Unidentifiable returns will be returned to sender whenever possible.

Please note: You are responsible for paying for your own return shipping costs.

How long does it take before I get my money back?

After receiving your return shipment, the amount will be immediately refunded to the (bank) account/credit card used when placing the order.
This may take 5-10 working days.

Which brands of jewelry do you sell?

We sell the following brands: BuddhatoBuddha, Seiko, Casio, Ti Sento, Zinzi, Sif Jakobs, Tommy Hilfiger, Calvin Klein, Hugo Boss, Coeur de Lion, DiMore, Verona, van Mispelaar, BeMy Jewels, Danish Design and of course our unique, contemporary and exclusive Sky collection.

What are quality marks?

Dutch law requires that all gold and silver jewelry
Sold in our country with an official Dutch hallmark. This is legal protection, as the 1986 Hallmarking Act guarantees that an object bearing legally established hallmarks contains the correct platinum, gold, or silver content.

Every platinum, gold
Any silver object traded in the Netherlands must bear a valid hallmark. Furthermore, the terms platinum, gold, silver, or precious metal may not be used for objects that do not meet the lowest legal fineness.

Hallmarks are your guarantee, your legal protection. Visit the Platinum, Gold, and Silver Hallmark website: http://www.waarborg.nl for more information.

Do you also buy old gold and silver?

Yes, we also buy yours
gold and silver. You will always receive cash for your old jewelry. You can also always exchange your old jewelry if you prefer. If you have any questions, you are always welcome to come by or to
to call.

Do you also repair jewelry?

Yes. We specialize in jewelry repair. Thanks to our years of experience (over 50 years) as a goldsmith, we can repair virtually anything.
We do most of it ourselves, in our shop. Because we do the repairs ourselves
You'll never have to wait long for your jewelry. Minor repairs are often completed the same day.

Do you also engrave jewelry?

Yes, we have our own laser engraving machine.

How do I know my ring size?

A handy way to calculate your finger circumference is to wrap a piece of ribbon or string around it and measure the circumference in millimeters with a measuring tape. Make sure you don't pull the ribbon or string too tight, but keep it slightly loose.

If you do not get a standard size when measuring the number of millimeters as indicated in a ring size table, then choose the

How do I know my wrist size?

Your wrist size is not the same as your bracelet size; to find your bracelet size, add a few centimeters to your wrist size.
To do this, use the table below:

Fit comfort Bracelet size

Tight bracelet Wrist size + 1.5 cm
Medium loose bracelet Wrist size + 2 cm
Loose bracelet Wrist size + 3 cm

Your bracelet will fit most comfortably if it is 2½ cm wider than your
Wrist circumference. Measure the circumference of your wrist (just above the knuckle from the
fingers seen) and add 2½ cm.

An example:
– Your wrist circumference (just above the knuckle as seen from the fingers) = 16.5 cm.

Add 2½ cm.
Your bracelet size is 19 cm.

Measuring your wrist size
Determining your wrist size is easy with a piece of string or a measuring tape. Wrap a measuring tape around your wrist (on the wrist bone), not too tightly, but snugly all the way around. Then read the measurement from the measuring tape. If you don't have a measuring tape, wrap a piece of string around your wrist in the same way. Mark a line on the string where it completely encircles your wrist. Then place the string next to a ruler and read the measurement.
measure off.

Tip! It's even easier to measure a well-fitting bracelet and stick to that length.

Watches

Do you also repair watches?

Yes. We specialize in watch repairs. We have
more than 50 years of experience in watch repair. For almost
At Sky Juwelier, you can find all types of repairs, restorations, and/or advice on your precious watch. We do this ourselves, in our shop. Because we carry out the repairs ourselves, you'll never have to wait long for your watch. We also keep most parts in stock. Small repairs can often be done while you wait. For larger repairs, you'll usually have to wait no longer than a few business days.

Do you also replace batteries?

Yes. We replace most batteries for 12 euros.

How can I best maintain my watch?

Always wind a mechanical watch clockwise. Make sure to remove the watch from your wrist when doing so to prevent damage to the mechanism.
Avoid contact with chemical products and exposure to strong impacts and shocks, even if your watch is shock-resistant. We also advise against exposing the watch to extreme temperatures.
temperature differences.

If you wear your watch regularly
If you expose your watch to water, we recommend having it checked annually for water resistance. Note: always ensure that the
screw/crown remains closed! See the regulations under “Water Resistance” to see to what extent you can water your watch.
expose to water. If water or condensation does get into your


If you have a watch, please visit one of our stores to have it checked, even if the movement is still working. Moisture causes rust, and rust can seriously damage your watch. If the crystal of your watch breaks or cracks, have it replaced. You can do this at one of our stores. If your watch's battery is dead, we recommend replacing it immediately. Dead batteries can leak, which is very damaging to the movement. We recommend bringing your watch, warranty card, and receipt to one of our stores to have it checked. Our staff will be happy to assist you.

Read the instructions carefully and leave the repair of your watch to an expert!


How do you maintain a steel watch strap?
Metal straps can be gently washed with water. If the strap is very dirty, you can use a soft toothbrush with some soap and water to scrub away the dirt. Then rinse it thoroughly with water and dry gently with a soft cloth. If your watch
If the watch case isn't waterproof, make sure no water gets inside. The watch case can be gently wiped clean with a damp, soft cloth and then dried.

How do you maintain a leather watch strap?
Leather straps should be worn a little looser in the summer, as they will absorb sweat. When worn tight around the wrist,
If air can't get under the strap, this can also cause a rash on your wrist. If the strap does get damp from sweating, wipe it dry with a soft cloth. To enjoy your leather strap for longer, we recommend spraying it with a colorless leather spray to keep it looking good longer.

Does my watch need servicing?
A watch is similar to a car; besides fuel, maintenance is also necessary to keep it running smoothly. Especially for more expensive watches, we recommend sending them to a certified watchmaker for servicing. We also offer this service, of course. The watch will then be completely disassembled.
Lubricated, oiled, and parts replaced where necessary. Naturally, the watch will also be fitted with a new battery. We're happy to advise you on this.

Which brand watches do you sell?

Seiko, Danish Design, Lorus, Tommy Hilfiger, Festina, Kane, Tayroc, Calvin Klein, Casio, Edifice, G-Shock and Casio Vintage.

Other

When will you have a discount again?

There are always discounted products in our collection. Major discount promotions will be announced in the blog and on our website.

How can I create an account?

You can click "Register" in the top right corner of our website. You then fill in the requested information, and your account is ready to use. Next time, you just need to log in to shop online.
our website.

Do you have a newsletter?

Unfortunately we do not have a newsletter yet. We do have a blog in which we will report news about Sky Juwelier.

Do you also appraise?

Yes. We also appraise your jewelry.

Can I also make my own designed piece of jewelry with you?

Yes, that's possible. We specialize in making unique jewelry.
We see it as a challenge to turn your design into a piece of jewelry. You are very welcome to come by. This is of course always possible without an appointment.

Get in touch

Have questions about your order, or a general inquiry?